Frequently Asked Questions
Have questions about customs clearance, freight forwarding or cargo movement? Below are some of the common questions clients ask us. If you need more information or would like assistance with a specific shipment, our team is always ready to help.
What does Proficient Cargo Clearing do?
Proficient Cargo Clearing (Private) Limited provides customs clearance, freight forwarding, shipping coordination, customs consultancy and warehousing support. We help businesses and individuals move goods efficiently while ensuring that customs procedures and documentation are handled correctly.
Do you clear both imports and exports?
Yes. We provide customs clearing services for both import and export consignments. We assist with the documentation, customs procedures and clearance requirements needed to move goods into or out of Zimbabwe.
What types of cargo do you handle?
We move and coordinate all types of cargo of any volume or magnitude, subject to the applicable customs and transport requirements. Whether your cargo is commercial, industrial, retail-related or part of a larger logistics operation, we can help determine the most suitable solution.
Which modes of transport do you use for forwarding and shipping?
We provide freight forwarding and shipping solutions by road, air, rail and sea through our network of agents and logistics partners. The mode used depends on your cargo type, urgency, destination and budget.
Can you help with customs documentation?
Yes. One of our key roles is to ensure that customs documentation is properly prepared and completed. We assist with the preparation of import and export documents and guide clients on the procedures that must be followed to minimise delays and compliance issues.
Why is customs clearance so important?
Customs clearance is essential because imports and exports are subject to legal and regulatory procedures. If documentation is incorrect or the proper procedures are not followed, cargo may be delayed and penalties may be imposed. Proper customs clearance helps ensure that goods move legally, efficiently and with minimal disruption.
Do you assist with import and export permits or licences?
Yes. We provide support in the application of import and export permits, licences and customs rebates where required, helping clients navigate the relevant procedures more effectively.
Can you help if there is a customs dispute?
Yes. We offer customs consultancy services that include assistance in disputes. We can prepare, attend and contest legal cases up to Collector (Adjudication) level, and we also assist attorneys engaged by our clients on professional matters where cases involve the Tribunal or Higher Courts.
What is customs consultancy and why might I need it?
Customs consultancy involves professional guidance on customs tariff applicability, customs laws, procedures, documentation and compliance matters. It is useful if you are handling complex imports or exports, are unsure about tariff classification, want to avoid delays, or need help dealing with a customs dispute.
How do I get started with Proficient Cargo?
You can get started by contacting our team with details of your cargo, shipment requirements or customs query. We will guide you on the next steps, documentation requirements and the best service solution for your needs.
Need More Help With Customs or Cargo Queries?
Can’t find the answer you’re looking for? Our team at Proficient Cargo is ready to assist with customs clearance, freight forwarding, shipping coordination, warehousing and professional customs advice.
Get in touch with us today and let us help you move your cargo with confidence.